Solutions Engineer II

About the Role

As a Solutions Engineer II, you’ll take technical ownership of robotic deployments, balancing fieldwork, customer collaboration, and internal engineering execution. You’ll integrate external systems, develop custom workflow software, and solve tough system-level problems ensuring our robots perform reliably and scalably in the real world. You’ll act as a technical point of contact across the deployment lifecycle and contribute meaningfully to product development and roadmap planning.

About the Work

• Lead workflow development and system integration between our robots, customer APIs, and physical site infrastructure to fulfill customer application requirements
• Perform advanced troubleshooting and root cause analysis across hardware/software boundaries
• Partner with engineering teams to identify and address systemic product issues
• Participate in early-stage deployments and technical go-to-market pilots, ensuring successful customer onboarding
• Collaborate with customers to define system requirements and site modifications
• Provide feedback to Product and Systems Engineering teams based on field experience
• Deliver technical training for customers and internal teams; create reference material and documentation
• Integrate external devices into Agility’s software systems including customer equipment, scanners and sensors
• Develop and maintain software to interface Agility’s peripheral devices, including chargers, EMS, and teleoperation devices
• Create software tools and components that address customers’ needs in alignment with the overall product roadmap
• Travel ~25–50% to customer sites for bring-up, testing, commissioning, and validation

About You

• BS or MS in Robotics, Computer Science, Electrical/Mechanical Engineering, or a related field
• 2–5 years of experience in robotics deployment, field engineering, or systems integration
• Proficient in Linux and Python; confident working with APIs and interfacing hardware/software systems
• Experience commissioning or supporting robots or automation equipment in live environments
• Skilled in debugging ambiguous system failures and communicating solutions clearly
• Comfortable leading technical engagements and translating field learnings into roadmap contributions
• Willing and able to travel up to 50% of the time

Bonus Points

• Familiarity with network protocols
• Experience with QA workflows, test automation, or field validation
• Knowledge of industrial communication protocols (e.g., TCP/IP, Modbus, OPC-UA)
• Experience with mechatronics PLCs, conveyor systems, or safety/automation hardware
• Contributions to internal integration libraries or robotics SDKs