Senior Deployment Specialist

About The Role:

The Senior Deployment Specialist will be responsible for supporting the execution of Agility's deployment strategy as well as performing robot operation onsite, general repair, troubleshooting, and support roles. This includes all technical services (at both Agility and customer sites), facilitating success in the following areas: Deployment, Break-Fix Support, Help Desk services, and all areas that will be needed to achieve the objectives of the business, achieving year-on-year growth. The candidate is responsible for helping to define, implement, and monitor processes and procedures required for successful service delivery and fleet management. 

The ideal candidate thrives under pressure and excels in high-stakes environments where plans may shift once onsite. They remain calm, adaptable, and solution-oriented when facing unexpected changes. This individual is confident working in the presence of executive leadership, media representatives, customers, and other high-profile stakeholders, maintaining professionalism and poise throughout.  This position has great potential for advancement in a rapidly growing company. 

About The Work:

• Support the day-to-day robot operations and service delivery for all robots including troubleshooting and repair
• Lead all robot activities for media events and customer demonstrations
• Support cross-functional teams to perform root cause analyses
• Gather metrics and KPI's for key elements to assess the quality of products and assist in operational process improvements
• Assist in the creation, implementation, and maintenance of cross-functional training, work instructions, best practices, and procedures to ensure consistency with customer needs, company goals, and industry best practices
• Identify and communicate resource needs and gaps for successful deployments
• Continually assess service performance levels and take timely action to remove performance barriers and reinforce procedures, policies, and guidelines
• Work with the engineering, service, and production teams to develop and manage preventative and predictive maintenance schedules including part consumption and order tracking along with long term forecasting
• Engage in cross-department communication to address emergent issues and service needs
• Support engineering and operations with testing and performance management
• Other activities as defined by manager to ensure successful deployments/events
• This remotely-based role requires extensive travel (75-100%).

About You:

• Bachelors degree or equivalent technical degree or experience
• Mechatronics troubleshooting, root causing, maintenance and repair
• Excellent hand tool skills
• Providing clear direction and detailed updates to management
• Operating in a fast-moving environment with tight deadlines
• Working both independently and collaboratively in a remote workforce environment
• Excellent analytical, verbal, written, and interpersonal communication skills
• Ability to follow cross departmental standard operating procedures
• Experience traveling independently
• Excellent customer communication skills

Bonus Points:

• Providing technical services to autonomous systems
• Experience with Jira and Confluence
• Experience with project improvement methodologies
• Proficiency in using Google Suite and the Linux Operating System
• Experience supporting high uptime (24/7), high-reliability systems in customer facilities